Not only EA’s cloud sync is poorly implemented – their support sucks as well. The best way to resolve Origin’s synchronisation problems is to avoid the service.<\/p>\n
I own Mass Effect 3 for maybe a month. Already finished my first playthrough on hardcore difficulty setting and now playing on insane. Also battled cooperatively in a lot of multiplayer matches (mostly on bronze difficulty, a few on silver, and none on gold or platinum) and so far I love it! Not being a fan of Origin client (yes, I know it’s still in beta), gave it a try – allowed it to keep my in-game advance synced on their cloud storage service. All was well until yesterday – after I closed the game Origin started syncing but suddenly stopped at 5% and ultimately failed. Tried again, restarted the client – same thing.<\/p>\n
I still remember a stupid solution that Origin support offered once. I had this annoying visual issue with double cursor – the in-game and windows default both showed in Dead Space when the game was launched through origin client. The helper suggested I reinstall the chipset drivers!? Luckily for me when the game was started with it’s own executable file all was fine.<\/p>\n
So armed with patience I contacted the support through live chat. The helper was incompetent and the result was zero – as expected. The full text (see below) may be read for two minutes but the real conversation lasted more than half an hour! As you can see the guy from EA \/ Origin did his best to get rid of me. Denied all responsibility and apart from some lame and senseless suggestion did nothing to help me.<\/p>\n
Luckily Origin cloud syncing in Mass Effect 3 affects only single player advance and achievements. That is a good thing because if I want to play the game on other computers I may simply copy needed files\/directories on a flash drive. Or make my own „cloud“ storage – manually uploading, downloading and updating them on the encrypted part of my ftp. The multiplayer status in-game is Origin\/EA independent and works fine.<\/p>\n
To be honest there are some guys in Origin\/EA who actually work towards really helping the client. It’s a matter of pure luck to get a competent one who can do something to solve a problem. It usually takes no more than ten tries though. As far as I can tell, the only logical conclusion is that for a single real specialist\/expert EA hires 9 random persons. Gives them a bunch of predefined answers and instructs them to politely discourage customers from contacting live chat support.<\/p>\n
That is why Electronic Arts deserves some of the flame they get. Such support practice is bad – better stop it and and least try to be honest. If there is a problem sometimes it’s better to admit it and try to resolve it.<\/p>\n
Or stick to the successfully build image of suckers.<\/p>\n
Here is the full chat I had with Origin support (sorry for the typos; only my name is edited):<\/p>\n
You are now ready to chat with Arjun K.
\nArjun K<\/strong>:
\nThanks for contacting EA Help! My name is Arjun K how may I help you?
\nyou<\/em><\/strong>:
\nHi. Is there a problem with mass effect 3 cloud storage?
\nyou<\/em><\/strong>:
\nHello there, do you understand my question?
\nArjun K<\/strong>:
\nHi
\nArjun K<\/strong>:
\n(*My*name*) please elaborate your issue.
\nyou<\/em><\/strong>:
\nI’ve been playing ME3 for several hours, and when I finished, the Origin client tried to automatically update my cloud storage – and failed
\nyou<\/em><\/strong>:
\nAfter another try, I went offline, than back online adn tried again – and failed again
\nyou<\/em><\/strong>:
\nDo you need any more information?
\nArjun K<\/strong>:
\nThank you for the information.
\nArjun K:
\nPlease right click on bf3 in origin and select repair.
\nyou<\/em><\/strong>:
\nI’m sorry I do not own bf3
\nArjun K<\/strong>:
\nSorry I meant ME3
\nyou<\/em><\/strong>:
\nOkay
\nyou<\/em><\/strong>:
\nit said there are no missing or corrupt filed and the game is up to date
\nArjun K<\/strong>:
\nPlease click on the „i“ button which you see when you place the pointer on ME3.
\nyou<\/em><\/strong>:
\nOK
\nArjun K<\/strong>:
\nDo you see the cloud storage option there?
\nyou<\/em><\/strong>:
\nyes
\nArjun K<\/strong>:
\nIt seems that you are away from the Keyboard, please let me know if we are still connected.
\nyou<\/em><\/strong>:
\nI’m not away form the keyboard, I’m waiting on you to tell me how ot fix my issue
\nyou<\/em><\/strong>:
\nSo what do I do now?
\nArjun K<\/strong>:
\nWhen you click on the „i“ what do you see in the cloud storage is it enabled?
\nyou<\/em><\/strong>:
\nYes it is enabled
\nyou<\/em><\/strong>:
\nnext?
\nArjun K<\/strong>:
\nis your cloud storage able to update now?
\nyou<\/em><\/strong>:
\nWHne I click Play, it starts by syncing cloud data, stops at 5%. When I click „restoer save“ – same result: it says cloud storage cannot be synced.
\nyou<\/em><\/strong>:
\nI do not want to play wihtout syncing. I will lose all these hours of recent gameplay
\nArjun K<\/strong>:
\nPlease reinstall origin
\nyou<\/em><\/strong>:
\nYou’re kidding. please stop making jokes and tell me ho to use origin’s cloud storage
\nArjun K<\/strong>:
\nPlease reinstall origin and then see if the issue still persists
\nArjun K<\/strong>:
\nThank you for contacting EA. Is there anything else I can help you with today?
\nyou<\/em><\/strong>:
\nBefore doing that cne you please answer me these questions: is there a problem with mass effect 3 servers, or with origin servers, or with it’s cloud storage mechanism?
\nArjun K<\/strong>:
\nNo there is no problem at all however I would like to apologize for the inconvenience caused.
\nyou<\/em><\/strong>:
\nIT took you 5 minutes to tell me „click the button“, but you’ve managed to check the servers, to diagnose network and verify clodu storage sync in just 5 seconds?
\nArjun K<\/strong>:
\nIf you need help with anything else, please feel free to contact us anytime!
\nyou<\/em><\/strong>:
\nIf I reinstall origin does it mean I will have to download and install all current EA games that I play?
\nyou<\/em><\/strong>:
\nWait, don’t reply – you answer probably will be wrong. Thank yuo for your time. good bye.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"Not only EA’s cloud sync is poorly implemented – their support sucks as well. The best way to resolve Origin’s synchronisation problems is to avoid the service. I own Mass Effect 3 for maybe a month. Already finished my first … \u0418\u043c\u0430 \u043e\u0449\u0435